Patient Service Representative

4 weeks ago


Greenwood Village, Colorado, United States Physical Rehabilitation Network Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Physical Rehabilitation Network. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Key Responsibilities
  • Patient Interaction: Greet and welcome patients with professionalism and warmth, schedule appointments, and manage patient inquiries both in person and over the phone.
  • Administrative Support: Maintain patient records, ensure all documentation is complete and accurate, and assist in keeping the front office area neat and organized.
  • Communication and Coordination: Liaise effectively between patients, clinical staff, and other departments within the facility, and communicate clearly and professionally to address patient concerns or questions.
Requirements
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.


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