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Customer Billing Support Specialist

2 months ago

Irvine, California, United States KellyConnect Full time
Job Overview

At KellyConnect, we are dedicated to matching you with a role that aligns with your career aspirations. We are currently looking for a Customer Billing Support Specialist to join a leading organization in the medical device sector. This position offers a chance to be part of a dynamic team focused on excellence.

Compensation: $27/hour

Reasons to consider this opportunity:

  • Attractive salary and comprehensive benefits.
  • Be part of an innovative medical device firm recognized for its industry leadership.
  • Engage in a collaborative and encouraging work atmosphere.
  • Possibilities for professional advancement and skill development.

Typical Responsibilities:

  • Efficiently collect, filter, and organize customer and account data from various sources.
  • Work closely with the Sales team and other departments to ensure seamless customer support and address account-related issues.
  • Utilize strong analytical skills to resolve customer pricing discrepancies during initial contact.
  • Provide clear and effective support through various communication channels.
  • Identify the nature of support needed and escalate issues to the right resources when necessary.
  • Take responsibility for all interactions handled.
  • Manage documentation and ensure accuracy in service contracts and pricing communications.
  • Contribute to process enhancements for order management and reporting.

This role may be a great fit if you:

  • Possess 3-5 years of experience in customer service.
  • Hold a bachelor's degree (preferred).
  • Have experience in the medical device field (preferred).
  • Exhibit strong proficiency in MS Office applications.
  • Are comfortable navigating multiple systems and applications.
  • Can quickly absorb and apply new information.
  • Are able to maintain productivity in a structured work environment.
  • Demonstrate a commitment to building strong relationships with the Sales team.
  • Work effectively as part of a team, fostering positive interactions.
  • Can manage multiple tasks and adapt to changing priorities.
  • Possess excellent communication skills, both written and verbal.
  • Have experience with document management systems (preferred).
  • Are familiar with SAP and CRM systems (preferred).
  • Pay great attention to detail.

Next Steps:
Upon application, your qualifications will be reviewed, and if they align with our needs, you will be contacted for further steps. Regardless of the outcome, your profile will remain in our network, increasing your future opportunities.

About KellyConnect

At KellyConnect, we believe in the transformative power of work. Our mission is to connect talented individuals with opportunities that allow them to grow and succeed. We are committed to providing a diverse and inclusive environment where everyone can thrive.

KellyConnect is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and are dedicated to building a team that reflects a variety of backgrounds and perspectives.