Client Services Representative

1 week ago

Richmond, Virginia, United States Richmond SPCA Full time
About the Role

The Richmond SPCA is seeking a highly motivated and compassionate Client Services Representative to join our team. As a key member of our hospital staff, you will play a vital role in fostering meaningful relationships with community members and pets in need.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to clients, responding to their needs and concerns in a timely and empathetic manner.
  • Scheduling and Operations: Schedule appointments, manage appointment flow, and maintain a clean and organized workspace.
  • Animal Care: Comfortably handle and care for dogs and cats, ensuring their safety and well-being.
  • Data Entry: Accurately enter data into patient charts, maintaining confidentiality and adhering to data protection policies.
  • Financial Transactions: Handle money and complete payment transactions with accuracy and attention to detail.
  • Training and Development: Participate in all required trainings and meetings, staying up-to-date on industry best practices and company policies.
Requirements
  • Adaptability: Demonstrate flexibility in daily routine, adapting to changing circumstances and priorities.
  • High-Volume Environment: Thrive in a fast-paced, high-volume environment, maintaining a positive attitude and composure under pressure.
  • Reliable Transportation: Possess reliable transportation, including during inclement weather.
  • Age Requirement: Be at least 18 years of age.
  • Availability: Be available to work early morning and evening shifts, including weekdays.
Qualifications, Skills, and Expectations
  • Multi-Tasking: Demonstrate ability to multi-task, prioritizing tasks and managing time effectively.
  • Teamwork: Exhibit a team-oriented mindset, communicating effectively with colleagues and management.
  • Strong Work Ethic: Possess a strong work ethic, reliability, and punctuality.
  • Client and Patient Focus: Demonstrate a commitment to the well-being of clients and patients, providing exceptional care and service.
  • Resourcefulness: Show resourcefulness and ability to work independently at times, making sound decisions and taking initiative.
  • Computer Skills: Possess strong computer skills, including the ability to learn new systems and software.
Physical Job Requirements
  • Animal Handling: Be able to work around animals, including those who are sick or injured, and those with behavior challenges.
  • Physical Demands: Be able to sit or stand for extended periods, potentially in a fast-paced environment.
  • Weather Conditions: Be willing to work in all weather conditions.
Work Environment
  • Rapid Pace: Work in a rapid-paced environment with limited exposure to potential hazards.
  • Noise Levels: Be able to work in high-noise environments at times.
  • Potential Hazards: Be aware of potential hazards, including animal waste and disinfectants.

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