Field Service Operations Manager

2 weeks ago


West Salem, Wisconsin, United States UniFide CST Full time
Job Overview

UniFide CST is seeking a highly skilled Field Service Manager to lead our team of service technicians and provide exceptional customer experiences. As a key member of our organization, you will be responsible for managing customer service requests, training and developing our technical staff, and collaborating with sales teams to deliver top-notch service and support.

Key Responsibilities
  • Develop and implement strategies to improve field service operations, including optimizing schedules, routes, and resource allocation.
  • Provide coaching and support to field service technicians, promoting continuous improvement in their technical skills, customer service, and problem-solving abilities.
  • Foster positive relationships with customers by ensuring that field service interactions are professional, courteous, and aligned with company values.
  • Collaborate with other departments to streamline processes and enhance cross-functional collaboration.
Requirements
  • Associate degree or equivalent from a two-year college or technical school.
  • Proven experience in field service management, with a focus on technician training and customer interaction.
  • Strong leadership and coaching skills with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills.
  • Three to five years prior management experience.
  • Willingness to travel as needed.
What We Offer
  • Company vehicle for business travel (20-30% travel)
  • Health, Dental, Life, and Vision Insurance
  • PTO (15 days/120 hours)
  • 401(K) w/ 3% match
  • Incentive bonus
  • Flexible schedule
  • THE PEOPLE

UniFide CST is an Equal Opportunity Employer



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