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Restaurant Operations Manager

2 months ago

Westport, Connecticut, United States Shake Shack Full time

About the Role

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Shake Shack. As a Restaurant Manager, you will be responsible for leading a high-performing team and driving sales growth in a fast-paced, dynamic environment.

Key Responsibilities

  • Lead and develop a high-performing team to deliver exceptional customer service and drive sales growth
  • Manage all aspects of restaurant operations, including inventory, quality, and safety
  • Develop and implement strategies to improve sales, customer satisfaction, and employee engagement
  • Collaborate with the management team to achieve business objectives and drive growth
  • Manage payroll, scheduling, and employee development
  • Oversee facility maintenance and ensure a clean and safe environment for customers and employees
  • Develop and maintain strong relationships with customers, vendors, and community partners

Requirements

  • 2-3 years of restaurant management experience in a high-volume, fast-paced environment
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and team development skills
  • Ability to learn and adapt to new systems and processes
  • Excellent communication and interpersonal skills
  • Food handler certification, strongly preferred

What We Offer

  • Competitive salary and quarterly performance bonuses
  • Medical, dental, and vision insurance
  • 401K plan with company match
  • Paid time off (3 weeks to start)
  • Charitable opportunities to give back
  • Award-winning online training

About Shake Shack

Shake Shack is a modern day 'roadside' burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we 'Stand for Something Good.'