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Golf Operations Lead
1 month ago
Job Summary:
The Guest Service Lead, Golf Operations is responsible for managing the daily guest service operations and directing the Guest Service Professionals. This role reports to the Golf Shop Manager and is a key member of the Golf Operations Team.
Key Responsibilities:
- Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
- Provide information about golf course conditions and the day's activities and events to the First Tee Hosts, Player Assistants, Golf Shop staff, and other team members.
- Maintain effective communication with all team members throughout the day to maintain a smooth, informed, safe, and consistent atmosphere for guest services operations.
- Create a productive and enjoyable work environment to inspire, motivate, and lead by example, with an intention to mentor staff development and recognize team member performance.
- Model exceptional customer service; professionally respond to all guest concerns and train staff in BSRG policies and procedures.
- Interview, hire, and directly supervise staff in accordance with BSRG policies and procedures.
- Develop and monitor team member performance goals.
- Schedule staff for roles as Practice Facility Host, Player Assistant, and First Tee Host, and be able to perform, as needed.
- Daily management and upkeep of Guest Service, including player receiving area, rental equipment, golf carts and golf bag storage, and other member services.
- Report equipment repair issues or unsafe conditions or accidents to a supervisor.
Requirements:
- High School diploma or equivalent preferred.
- One to two years' experience in a related customer service environment, with supervisory experience preferred.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Ability to communicate positively and effectively with team members about assigned job tasks and responsibilities.
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
- Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
- Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members and customers.
- Must demonstrate initiative-ability to think, work, and make independent decisions, based on sound judgment.
- Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
- Must be comfortable working in a fast-paced environment where continuous improvement is expected.
- This position requires a flexible schedule, which may include early mornings, evenings, and weekends.
- Valid driver's license is required.
Work Environment:
This position works in an outdoor environment and may require driving a golf cart on variable terrain and navigating typical golf course obstacles, including, but not limited to, water, other golf carts and groups of players, plants, and the natural landscape.
There is regular exposure to outdoor weather conditions and occasional exposure to native wildlife. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sometimes in a noisy environment.
This position is very active and requires standing and walking for most of a work shift, bending, kneeling, sitting and driving, using hands to fingers to handle or feel, and reaching with hands and arms.
The position requires the ability to occasionally lift and/or push or pull items weighing up to 50 pounds.
