Customer Service Representative

2 months ago


La Verne, California, United States Nicole Vuong - State Farm Agent Full time
Job Description

**Position Overview:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.

Responsibilities:

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, providing personalized service and support to meet their needs.
  • Product Education: Use a customer-focused, needs-based review process to educate customers about our insurance and financial services options.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.

Benefits:

  • Competitive Hourly Pay and Commission/Bonus Structure: Earn a competitive hourly wage plus commission and bonus opportunities based on your performance.
  • Paid Time Off and Flexible Hours: Enjoy paid vacation and personal/sick days, as well as flexible hours to balance your work and personal life.
  • 401(k) and License Reimbursement: Participate in our 401(k) plan and receive reimbursement for licensing requirements.
  • Growth Opportunities: Develop your skills and advance your career within our agency.

Requirements:

  • Customer Service Orientation: Demonstrate a strong interest in providing exceptional customer service and building strong relationships with customers.
  • Communication Skills: Possess excellent written, verbal, and listening communication skills.
  • Team Player: Be able to work effectively in a team environment and contribute to the success of our team.
  • Language Skills: Bilingual Spanish or Mandarin is a plus.

About Our Agency:

We are a State Farm independent contractor agency, and as such, we are not employees of State Farm Insurance Companies. Our employees must be able to successfully complete any applicable licensing requirements and training programs. We are committed to providing exceptional service to our customers and building strong relationships with our community.



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