Auto Service Advisor

4 days ago


North Las Vegas, Nevada, United States Sun Auto Service Las Vegas Full time
Job Title: Auto Service Advisor

Sun Auto Tire & Service is seeking a highly skilled Auto Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring a seamless customer experience.

Key Responsibilities:
  • Provide prompt and courteous service to customers, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products based on customer needs, clearly communicating any additional recommendations from our technicians.
  • Promote the sales of our services, parts, and accessories by demonstrating a thorough understanding of our products and associated service requirements.
  • Provide accurate quotes, including cost and time of completion, and keep customers informed throughout the day on the status of their services.
  • Follow proper procedures when cashing out customer tickets, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain one within 30 days of hire date.
  • Ability to work Monday-Saturday.
What We Offer:
  • Competitive bi-weekly pay.
  • Tuition reimbursement, up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Sun Auto Tire & Service is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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