Automotive Service Representative

2 days ago


North Las Vegas, Nevada, United States Sun Auto Service Las Vegas Full time
Job Title: Sales and Service Advisor

Overview:

Sun Auto Tire & Service is a leading provider of automotive repair and maintenance services across Texas. We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and over the phone.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on a deep understanding of the product and associated service requirements.
  • Clearly communicate any additional recommendations from the Automotive Technician to the customer, ensuring they can make an informed decision.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a current and valid driver's license.
  • Ability to work Monday through Saturday.

Benefits:

  • Competitive bi-weekly pay.
  • Tuition reimbursement, up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Equal Employment Opportunity:

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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