Solutions Consultant

4 weeks ago


Waltham, Massachusetts, United States CallMiner Full time
Job Description

As a key member of the CallMiner Sales Team, the Solutions Consultant plays a critical role in driving a successful sales process through technical and analytical pre-sales activities. Key responsibilities include engaging prospects on the technical aspects of the CallMiner solution, presenting effective demonstrations, and matching prospects' business requirements to solution functionality.

Responsibilities:

  • Assist in achieving 100% and above of sales targets
  • Develop strong relationships with prospects to drive sales of CallMiner products and services
  • Contribute to team success by partnering with sales directors to develop specific strategies and objectives related to each prospect
  • Lead the product and technical presentation phases of the CallMiner solution
  • Demonstrate how CallMiner's solution enables customers to achieve ROI
  • Provide pre-sales technical assistance and product education
  • Conduct proof-of-concept, including technical setup, content creation, and data analytics to develop ROI stories
  • Assist in developing product demonstrations
  • Assist in responding to RFP/RFI/RFQ requests
  • Coordinate with technical and product experts to engage with prospects when appropriate
  • Produce supporting material for the sales team
  • Record and maintain client contact data
  • Convey prospect/customer requirements to Product Management teams
  • Assist with marketing activities related to shows, seminars, and conferences

Requirements:

  • Well-rounded pre-sales, business consulting, or analytics background with a minimum of 5+ years of experience
  • Bachelor's degree, preferably in Business, Linguistics, Computer Science, or related field
  • Comfortable in a dynamic atmosphere with aggressive sales goals
  • Ability to organize and manage own work, projects, priorities, deadlines, and follow up on assignments with minimal direction
  • Strong presentation and communication skills to explain technical and functional concepts
  • Strong written and verbal skills to communicate professionally and effectively
  • Ability to work independently and in a collaborative team-oriented selling environment
  • Ability to develop and interpret data analysis for conveying the value of a technical/software solution
  • Technically competent with the ability to quickly learn new technologies
  • Familiarity with AI technologies, including Machine Learning and Generative
  • Ability to travel for prospect/customer meetings, company gatherings, and industry conferences
  • Familiarity with basic syntax and Boolean search operators, SQL Database experience desired
  • Strong Microsoft Excel skills

Other Skills (Beneficial):

  • Full professional proficiency in multiple languages
  • Exposure to contact center metrics, architecture, and/or business intelligence analysis
  • Industry experience in Collections, Financial, Healthcare, Performance Marketing, BPO, etc.

About CallMiner:

CallMiner is the global leader in conversation intelligence, powered by AI and ML. We deliver the industry's most comprehensive platform to analyze omnichannel customer interactions at scale. Our customers trust us to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change.

We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us recognition as a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks:

We offer a well-rounded and generous benefits package designed to provide coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental, and vision benefits, life and disability insurance, reimbursement programs for fitness and tuition, 401k matching, generous PTO, paid maternity and parental leave, commuter benefits, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.



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