Senior Banking Operations Manager
4 weeks ago
Job Summary:
The Financial Center Manager Associate will participate in a comprehensive onboarding and education program, including rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. This role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager position.
Key Responsibilities:
- Complete the FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification.
- Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
- Gain knowledge, demonstrate, and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to stay informed, guide, and lead the team.
- Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs.
- Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
- Learn how to source, develop, coach, and lead a team that reinforces our Core Values and business strategies.
- Learn to cultivate a One Bank culture that proactively collaborates with business partners.
- Participate in activities that benefit the communities we serve.
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.
- Additional duties as assigned.
Supervisory Responsibilities:
Assist in providing employees timely, candid, and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
Requirements:
- College degree or two (2) or more years of leadership experience in a sales environment.
- Ability to professionally represent Fifth Third Bank in verbal and written communication.
- Capable of analyzing credit and financial information.
- Ability to successfully execute and coach sales activities.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions:
Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training.
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