Account Representative
3 days ago
The Kendall Group is a dynamic and employee-owned company with a strong presence in the electrical, automation, and industrial sectors. We are seeking a highly motivated and results-driven Account Representative to join our team.
Job Summary:The Account Representative will be responsible for prospecting new accounts and growing existing customer relationships. This role requires a proactive sales approach, with a focus on cold calling, customer engagement, and product knowledge. The successful candidate will be a strong communicator, able to build rapport with customers and provide exceptional service.
Key Responsibilities:- Prospect new accounts and grow existing customer relationships through phone calls, email, and other communication methods.
- Close sales and provide exceptional customer service, working closely with the sales team to achieve sales targets.
- Develop and own opportunities passed on from marketing, inside sales, outside sales, national accounts, or other internal sources.
- Increase orders by suggesting related items or alternate products, explaining features and benefits, and checking customer buying history.
- Manage estimation of quotes, answer questions about products, credit terms, warranties, and delivery expectations.
- Work cross-functionally with marketing and product expert teams to provide customers with relevant marketing material and support.
- Act as a liaison between various Kendall Group resources to ensure timely resolution of all account issues.
- Keep CRM and sales execution systems up to date with account, contact, and opportunity pipeline information.
- Respond to incoming calls, faxes, and email messages from internal and external customers in a prompt manner.
- Stay knowledgeable on current, new, and evolving product offerings.
- Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
- 2 years' experience in tele-sales or inside selling.
- Bachelor's degree or equivalent combination of skills and experience.
- Experience working with MS Office and ability to learn new software.
- Highly organized and detail-oriented, with ability to multi-task and shift priorities as needed.
- Ability to work well cross-functionally and provide excellent internal and external customer service.
- Strong interpersonal communications, problem-solving, organizational, and written/verbal communication skills.
- Previous sales experience working in the electrical industry, preferably in distribution.
The Kendall Group is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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