Customer Service Representative

8 hours ago


Dayton, Ohio, United States Vivial Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Vivial. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving complex issues related to billing and collections.

Key Responsibilities:

  • Make outbound calls to clients to resolve billing and collection issues
  • Research and resolve billing discrepancies and errors
  • Use spreadsheets to organize data and explain account balances
  • Verify contracts to ensure billing accuracy
  • Focus on customer retention and satisfaction
  • Document all customer issues and resolutions
  • Perform other duties as assigned

Requirements:

  • College degree preferred or equivalent work experience
  • Excellent MS Excel skills
  • Proficient in MS Office
  • Experience with CRM systems (SalesForce or equivalent)
  • Understanding of debits and credits and their impact on account balances
  • Basic bookkeeping functionality and accounting terminology
  • Excellent communication and analytical skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

What We Offer:

Vivial offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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