Business Systems Analyst

18 hours ago


Reston, Virginia, United States Insight Global Full time

About the Role

This Business Systems Analyst will be responsible for supporting business stakeholders and end users for SAP, CRM, and other satellite systems within Field Service. They will troubleshoot and resolve issues from relevant applications, prepare materials, documentation, and wikis for Business Systems processes and procedures for End Users.

Key Responsibilities

  • Learn and understand system solutions, business processes, issues, and data challenges of the client's Field Service organization.
  • Support business stakeholders and end users for SAP, CRM, and other satellite systems within Field Service.
  • Identify issues, track and manage them, and ensure that they are resolved in a timely manner.
  • Review and provide feedback on proposed solutions' functional design documents, business process flows, and other relevant documentations from vendors.
  • Communicate with HQ counterparts for alignment on solutions and business processes.

Requirements

  • Bachelor's Degree or above.
  • 2+ years of experience in Microsoft Dynamics CRM or SAP SD (sales and distribution module).
  • Strong Microsoft Excel skills.
  • Familiarity analyzing data.
  • Experience with Power Query or SQL.

Nice to Have

  • SAP SD certification.
  • Semiconductor industry experience.
  • SharePoint experience.


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