HVAC Regional Service Manager
3 weeks ago
Nex-Tech is seeking a highly skilled Regional Service Manager to join our team. As a key member of our operations team, you will be responsible for managing technicians and administrative staff. This role requires strong leadership and communication skills, as well as the ability to drive results and improve customer satisfaction.
Responsibilities
- Recruit and develop a high-performing administration team
- Deliver all company goals and metrics
- Provide exceptional customer satisfaction
- On-board dispatchers and ensure they are equipped to succeed
- Evaluate and perform annual reviews with Operations Manager approval
- Review company reports and share key insights with the team
- Communicate needs to field teams, including Dispatchers, ASM's, Operations Manager, and VP's
- Escalate issues and provide solutions to callbacks
- Promote Nex-Tech's image, appearance, and reputation
- Manage customer relationships for assigned areas
- Maintain and communicate weekly activity schedules
- Ensure efficient and well-planned scheduling of all calls
- Meet or exceed customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Hold bottom-line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Deliver high levels of customer service on a consistent basis
Qualifications
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC management experience
- Technical knowledge necessary to provide value to our technicians and customers
- High level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to fast-paced environment and deadlines
- Strong attention to detail
Benefits
- Excellent health insurance options, including a free employee-only option
- Dental, vision, accident, critical illness, disability, and supplemental life insurance options
- Free life insurance equal to annualized pay rate
- 401(k) with 50% match up to first 5% of contributions
- 7 paid holidays
- 2 paid personal days
- 10 paid vacation days
Compensation
- Minimum compensation: $72,000.00 per year
- Maximum compensation: $85,000.00 per year
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