Restaurant Operations Manager
4 weeks ago
Job Location
New Castle, DE
Position Type
Associate Restaurant Manager
Description
The Associate Restaurant Manager serves as the assistant to the Restaurant General Manager, providing additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Key responsibilities include:
- Driving customer satisfaction and maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising basic financial control to meet restaurant profit margin targets
The ideal candidate is someone who is considered promotable to Restaurant General Manager within a year and a half of assuming the Associate Restaurant Manager position. They should have demonstrated leadership skills and be able to train and develop hourly employees to meet or exceed customer service standards.
Key Accountabilities
Customer Satisfaction/Product Quality
- Maintain fast, accurate service and ensure products meet company quality standards
- Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew
- Track, analyze, and resolve sources of customer complaints
- Ensure food safety standards are met
Financial
- Develop and drive restaurant annual operating plan
- Analyze sales, labor, inventory, and other controllable accounts to meet or achieve margin and sales growth targets
- Train and mentor subordinates on financial analyses and profitability tips
- Develop store CAPEX requests and interface with vendors
Operations
- Ensure facilities and equipment are maintained to company standards
- Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards
- Establish restaurant speed with service targets and monitor performance
- Oversee development and revision of weekly management and crew schedules
Human Resources
- Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning, performance management, compensation, and employee relations issues
- Provide hands-on training for management staff in advanced learning zone modules and develop shift managers and assistant general managers to assume higher-level responsibilities
- Develop and monitor staffing plans and direct crew sourcing activities
- Manage the work environment to ensure fair and equitable employee treatment and adherence to company, state, and federal workplace regulations
Success Measures
Achievement of restaurant annual operating plan, margin improvement over previous year sales growth, weekly/period restaurant performance in sales, labor, and COGS, PRC results, and DISSAT scores.
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