Client Support Specialist

1 week ago

Sacramento, California, United States POS Portal Full time

Customer Service Representative

Job Category: POS Portal Requisition Number: CUSTO002860

Job Details

Description

The Opportunity... We bridge the gap between mobile devices, payment solutions, and innovative applications to empower small and medium-sized businesses across the nation to manage their operations seamlessly. Our success is intertwined with the success of our clients.

We are in search of a driven and resourceful Customer Service Representative who is committed to delivering exceptional support and surpassing customer expectations. Your role will involve collaborating with clients to identify solutions and continuously enhance their experience. As a Customer Service Representative, you will serve as a dedicated advocate for our clients, a skilled problem-solver, and a cooperative team player. The ideal candidate thrives in interpersonal interactions and maintains composure in client engagements. You will also have the chance to engage in a variety of stimulating and rewarding projects within a progressive environment. Prepare for a fast-paced journey in a rapidly growing tech company.

Responsibilities:

  • Efficiently address customer inquiries through phone, email, and live chat utilizing a CRM system.
  • Establish high standards for support while managing customer interactions.
  • Identify, document, and coordinate with various departments to resolve issues.
  • Champion customer interests by recognizing trends in inquiries and proposing enhancements to processes, policies, and products.
  • Spot errors and develop instructional content for our internal knowledge base.
  • Collaborate with team members across departments to find solutions and serve as a resource for colleagues.

Must Haves...

  • Must be a U.S. citizen or permanent resident.
  • A four-year degree is preferred or currently pursuing a degree.
  • A genuine interest in people and business, with the ability to inspire enthusiasm in others.
  • Experience in direct customer or client-facing roles.
  • A commitment to implementing feedback and enhancing your skills and work.
  • Strong organizational, analytical, written, and verbal communication abilities.
  • Exceptional attention to detail.
  • The capability to quickly adapt to new challenges and think critically.
  • Excellent time management skills.
  • A passion for assisting others and improving the customer experience.
  • Willingness to work flexible hours, including weekends, mornings, evenings, and holidays as required.

At POS Portal... We are a technology and innovation company. We offer careers, not just jobs. Our reach is global, and we are never content with the status quo; we constantly strive to innovate and provide value. Our talented and driven team of entrepreneurial professionals creates value and solves challenges for our clients every day. As a high-growth company, we are part of a global powerhouse that is transforming the industry. Join POS Portal for a career opportunity that is truly exceptional.

Company Description POS Portal, established in 2000, is now part of the global Scansource group of companies. Leading the Payments sector, POS Portal provides the unique opportunity to work for a local tech company backed by a billion-dollar global organization. We facilitate payment technology and focus on innovations designed to streamline the secure deployment and maintenance of Point-of-Sale devices wherever merchants require them. From hardware to software and mobile solutions, we offer comprehensive solutions within the Payments ecosystem.

Reasons to Work at POS Portal

  • Competitive Salary
  • Generous Paid Time Off Packages
  • Tuition/Certification Reimbursement
  • Flexible Hours & Remote Work Options
  • Employee Stock Purchase Plan
  • 401k with Company Match
  • Comprehensive Health Benefits
  • Wellness Program
  • FSA/HSA Plans
  • Volunteer Time Off
  • Charitable Foundation

POS Portal/ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F

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