Patient Experience Ambassador

2 weeks ago

Sunnyvale, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization dedicated to revolutionizing the patient experience by providing high-quality, accessible, and affordable care. Our mission is to transform the healthcare industry by delivering exceptional service, innovative solutions, and a patient-centric approach.

We are a dynamic and forward-thinking company that values diversity, empathy, and collaboration. Our team is comprised of dedicated professionals who share a passion for delivering outstanding care and making a meaningful impact in the lives of our patients.

The Opportunity

We are seeking a highly skilled and compassionate Patient Experience Ambassador to join our team. As a key member of our front-line staff, you will be responsible for creating a warm and welcoming environment for our patients, ensuring their needs are met, and exceeding their expectations.

As a Patient Experience Ambassador, you will be the first point of contact for patients, providing exceptional customer service, and addressing any concerns or issues they may have. You will work closely with our healthcare team to ensure seamless communication, efficient workflows, and a positive patient experience.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, ensuring efficient check-in and check-out processes, and minimizing wait times.
  • Assist patients with billing and insurance-related inquiries, providing clear and concise information.
  • Collaborate with the healthcare team to ensure accurate and timely communication, and to address any patient concerns or issues.
  • Contribute to the development of a positive and inclusive work environment, promoting teamwork, and fostering a culture of empathy and respect.
Requirements
  • At least 1 year of experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and colleagues.
  • Proven ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a comprehensive benefits package, designed to support your physical and mental well-being, and help you achieve a better work-life balance. Our benefits include:

  • Paid sabbatical after 5 and 10 years of service.
  • Employee Assistance Program, providing free confidential advice and support.
  • Competitive medical, dental, and vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs, allowing you to cash out up to 40 accrued hours per year.
  • Competitive salary, starting at $24/hour based on a full-time schedule.
Physical Demands

This role requires mostly sedentary work duties, with occasional lifting of up to 10 pounds. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods.

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