Patient Experience Ambassador

1 week ago

Sunnyvale, California, United States One Medical Full time
About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

The Opportunity

As a Member Support Specialist, you'll be an ambassador for patients in our offices, mastering human connection and delivering exceptional service. You'll remove barriers to care, ensuring a seamless in-office experience. You'll be the first point of contact for patient feedback and provide support as requested by the Leads, Office Manager, or in-office providers.

Key Responsibilities
  • Use impeccable communication skills to deliver a positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, and paperwork tasks.
  • Contribute to team development through rounding, attending team huddles, and participating in problem-solving.
  • Maintain our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients.
  • Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces.
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven teams.
  • A proven track record of persisting through change and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits
  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: starts at $24/hour based on a full-time schedule.
Work Environment

This is a full-time role based in-person with our team and patients at offices in Sunnyvale, CA, as well as shifts as needed in San Jose, Menlo Park, and Palo Alto. The schedule consists of 8-hour shifts, Monday through Friday, between 7:30am and 6:30pm.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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