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Customer Account Specialist

2 months ago

Dubuque, Iowa, United States Cottingham & Butler Full time
Position Overview

Role Summary:

Cottingham and Butler is expanding its team and is seeking dedicated Client Service Representatives. In this role, you will engage directly with our clients to ensure their accounts are managed effectively. Your contributions will be vital in delivering the exceptional service that defines our company.

Key Responsibilities:

The primary duties of this position include:

  • Maintaining accurate and up-to-date client accounts to facilitate smooth operations.
  • Fostering strong relationships with clients through friendly communication, prompt fulfillment of requests, and meticulous attention to detail.
  • Gathering and presenting critical information through comprehensive reports.

Essential Skills and Attributes:

Our successful Client Service Representatives contribute significantly to our impressive client retention rates. To excel in this role, you should possess:

  • Exceptional communication and interpersonal abilities.
  • The capacity to manage and prioritize multiple tasks effectively.
  • A strong ability to perform well under pressure.
  • High attention to detail.

While experience in the insurance sector is beneficial, we are open to training candidates who demonstrate the right personal qualities. We value the right mindset and characteristics over immediate expertise.

Comprehensive Benefits:

Most benefits commence on your first day.

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account or Health Savings Account
  • 401(k) Plan with Company Match
  • Profit-Sharing/Defined Contribution (with a one-year waiting period)
  • Paid Time Off and Holidays
  • Company-Paid Short-Term and Long-Term Disability
  • Maternity and Parental Leave
  • Subsidized Parking
  • Company-Paid Life and Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we are committed to supporting our clients through challenging times. Our goal is to recruit, train, and develop the best professionals in the industry. We seek individuals who are driven to succeed, eager to grow, and thrive in a challenging environment. Our culture is centered around the principle of continuous improvement, striving to be better every day.

We are optimistic about our future and maintain high expectations for our team and our performance. Our growth as a company enables us to invest in new resources to enhance client service and provide our employees with rewarding career opportunities. This commitment to improvement is at the heart of who we are.