Customer Service Ambassador

3 weeks ago


McCall, Idaho, United States Shore Lodge Whitetail LLC Full time
Member Services Attendant

At Shore Lodge Whitetail LLC, we're seeking a highly skilled and customer-focused Member Services Attendant to join our team. As a key member of our Member Services Team, you will be responsible for ensuring that our members and their guests receive exceptional service and support.

Key Responsibilities:
  • Provide warm and welcoming service to members and their guests, ensuring a Forbes-level experience.
  • Assist members with the orientation of our facilities and amenities, ensuring they feel at home.
  • Maintain the cleanliness and organization of our facilities, including the Fish & Swim Club, Clubhouse, and outdoor areas.
  • Assist members with various outdoor activities, such as fishing, mountain biking, and Nordic skiing.
  • Monitor and maintain the pool, hot tub, and locker rooms, ensuring a clean and safe environment.
  • Perform valet parking and transportation services as requested by members.
  • Collaborate with the Marina and Guest Services teams to ensure seamless service.
  • Adhere to company policies, procedures, and standards, ensuring a high level of service and quality.
Requirements:
  • Relevant experience in a similar property, with a focus on Forbes/AAA service standards.
  • High school diploma or equivalent education.
  • Ability to multitask and provide exceptional customer service.
  • Effective communication and interpersonal skills.
  • Clean driving record and valid driver's license.
  • General knowledge of Microsoft Office applications.
  • Previous guest service experience.


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