Team Lead

6 days ago


Ann Arbor, Michigan, United States Sweetwaters Coffee & Tea Full time
Job Opportunity

Sweetwaters Coffee & Tea is seeking a skilled Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of baristas and ensuring that our high standards of quality and customer service are met.

Responsibilities
  • Lead a team of baristas to achieve sales and customer satisfaction goals.
  • Ensure that all coffee, tea, and espresso drinks are prepared to our high standards.
  • Train and develop team members to improve their skills and knowledge.
  • Maintain a clean and organized store environment.
  • Provide excellent customer service and resolve any customer complaints in a professional manner.
  • Manage cash handling and inventory procedures.
Requirements
  • Previous experience in a customer-facing role, preferably in the food service industry.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of coffee and tea preparation methods.
  • Availability to work weekends and flexible scheduling.
Preferred Qualifications
  • Supervisory experience in a retail or food service environment.
  • Leadership training or certification.
What We Offer
  • A competitive hourly rate of $16-$17 per hour, including tips.
  • A comprehensive training program to develop your skills and knowledge.
  • A positive and supportive work environment.
  • Opportunities for professional advancement and career growth.

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