Customer Service Associate

3 days ago


Green Bay, Wisconsin, United States Delta Hotel Green Bay, WI Full time
Delta Hotel Green Bay, WI: Front Desk Clerk Job

We are seeking a skilled and friendly Front Desk Clerk to join our team at the Delta Hotel in Green Bay, WI. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

The estimated salary for this role is $25,000 - $35,000 per year, depending on experience.

Job Description:
  • Greet and register guests upon arrival, verifying reservation information and processing payments.
  • Provide accurate and timely information to guests regarding hotel services and facilities.
  • Respond to telephone and in-person inquiries from guests, addressing their concerns and resolving issues promptly.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • High school diploma or equivalent required; experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards preferred.

Benefits:

  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Same-day pay available.
  • Employee assistance program.
  • Career growth opportunities and manager training program.


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