Restaurant Onboarding Specialist

3 weeks ago


Chicago, Illinois, United States Grubhub Full time
About the Role

We are seeking a highly organized and customer-focused Onboarding Specialist to join our Restaurant Onboarding and Implementation team. As an Onboarding Specialist, you will play a critical role in ensuring a seamless onboarding experience for our restaurant partners.

Key Responsibilities
  • Manage and oversee the post-sale workflow once the contract is signed, ensuring timely and efficient onboarding of new accounts.
  • Collaborate with restaurant owners to set up accounts for long-term success, including scheduling photoshoots, confirming operating hours, menu sources, and collecting additional information as needed.
  • Provide restaurant owners with insights into the value of getting onto the platform as quickly as possible to increase orders and align with our goals, and train them on platform capabilities and how to use our products and services.
  • Act as a contact for troubleshooting issues by email or phone, ensuring prompt resolution and excellent customer service.
Requirements
  • Bachelor's degree preferred, high school diploma or equivalency required.
  • Proven ability to manage time well in an organized fashion and prioritize tasks in a fast-paced environment.
  • Customer-focused mindset and excellent communication skills.
What We Offer
  • Competitive compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • PTO and health and wellness benefits, including medical, dental, and vision coverage, 401k matching, employee network groups, and paid parental leave.
  • Free meals and opportunities to support local restaurants through our Grubhub credit program.
  • Chance to be part of a dynamic and growing company that values social impact and community involvement.


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