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Customer Service Representative

2 months ago

Martinsville, Indiana, United States Home Bank SB Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Home Bank SB. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
    • Listen actively to customers' needs and concerns, and provide solutions that meet their expectations.
    • Work collaboratively with other teams to ensure seamless customer service and support.
  • Relationship Building
    • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
    • Develop and implement strategies to increase customer satisfaction and loyalty.
    • Collaborate with cross-functional teams to identify and address customer pain points.
  • Account Management
    • Manage customer accounts, ensuring accurate and up-to-date information.
    • Identify opportunities to cross-sell and upsell products and services to customers.
    • Work with customers to resolve account-related issues and concerns.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Bachelor's degree in a related field preferred.
  • Experience
    • 2-3 years of customer service or sales experience preferred.
    • Proven track record of providing exceptional customer service and building strong relationships.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
    • Proficiency in computer software and systems.
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Professional Growth

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.