Customer Service Representative

4 weeks ago


Martinsville, Indiana, United States Home Bank SB Full time

This is an exciting opportunity to join Home Bank SB as a Customer Service Representative - Financial Services. We are looking for a highly motivated and detail-oriented individual to provide exceptional customer service and support to our customers.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will be responsible for responding to customer inquiries, resolving issues, and providing solutions to meet their financial needs.

As a Customer Service Representative - Financial Services, you will be the first point of contact for many of our customers, and will play a critical role in building strong relationships and driving customer satisfaction.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for advancement.

The successful candidate will be required to have a high school degree or equivalent, with 1-2 years of experience in a related position. They will also need to possess strong computer skills, communication skills, and the ability to lift at least 30 lbs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Job Description:

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide solutions to meet customer financial needs, including offering financial products and services.
  • Build strong relationships with customers to drive customer satisfaction and loyalty.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • High school degree or equivalent.
  • 1-2 years of experience in a related position.
  • Excellent communication and interpersonal skills.
  • Strong computer skills, including Microsoft Office and other software applications.
  • Ability to lift at least 30 lbs.

Working Environment:

This role operates in a professional office environment, with a regular working week of Monday to Friday, 8:30am to 5pm. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Physical Demands:

This job requires regular talking or hearing, frequent standing, walking, using hands to finger, handle or feel, and reaching with hands and arms. The employee may need to lift at least 30 lbs.



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