Customer Experience Representative

6 days ago


Hillsboro, United States British Swim School of West Portland Suburbs Full time
About the Role

The Customer Experience Specialist, also known as a Deck Ambassador, plays a critical role in providing an exceptional customer experience at our swim school. This position is responsible for ensuring a safe and enjoyable environment for our students and their families.

Key Responsibilities
  • Setting up and breaking down the pool deck area before and after each shift.
  • Monitoring water chemistry and temperature prior to swim lessons.
  • Welcoming students and parents/guardians to the pool deck area.
  • Responding to customer inquiries about their account, their child's progress, or about the program.
  • Assisting swim instructors and managers when needed during swim lessons.
Requirements
  • Excellent interpersonal communication and organizational skills.
  • A responsible and professional demeanor.
  • Preferred qualifications include 1+ years of customer service experience and Lifeguarding/First Aid/CPR/AED Certification(s), which may be obtained during training.
About British Swim School of West Portland Suburbs

We are a community-focused swim school dedicated to teaching children and adults the life-saving skill of swimming. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We strive to make a positive impact in our community by providing a fun and supportive learning environment.



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