Purdue IT Student Technical Representative

1 day ago


Lafayette, Louisiana, United States Purdue University Full time
Job Summary

As a Student Technical Representative, you will provide customer support for technical questions while working at Purdue IT Learning Spaces help desks. You will work with a diverse customer base from the Purdue community, including students, staff, and faculty members. Your responsibilities will include ensuring equipment is operating normally and environments are clean and safe for patrons. You will also coordinate the opening, daily operations, and closing of computer labs within Purdue IT Learning Spaces. Additionally, you will maintain computers and printers along with lab peripherals and report any equipment or facilities issues. Paid orientation and training will be provided.

Responsibilities:

Assist customers with technical questions including:
Purdue password resets
Duo Verification Methods
PAL 3.0
Software issues
Printer issues including wide format printing
Create Team Dynamix (TDX) support tickets for customer issues or requests
Keep stations clean, printers stocked with paper, and staplers filled and unjammed
Monitor computer and printer statuses with regular physical checks and by using monitoring tools, investigate issues as needed
Monitor Teams, replying promptly and sharing information as needed
Inventory support for printer paper, peripherals, and cleaning supplies
Regularly visit the labs to check that equipment and facilities are operating normally
Monitor computer and printer statuses using monitoring tools, investigate issues as needed
Monitor Teams, replying promptly and sharing information as needed
Handle assigned TIC (Technology in Classroom) instructor station checks
Other duties as assigned

Position Requirements:

  • Must be available to work for at least 2 full semesters
  • Customer service experience (not necessarily in an IT environment)
  • Analytical, decision making, and problem-solving skills
  • Experience using Macintosh operating systems helpful but not required
  • Knowledge of computer and printer hardware and operating systems helpful but not required
  • Willing to do perform required cleaning to keep work areas clean and presentable
  • Able to work with the public and provide polite customer service
  • Willing to learn new technical processes and procedures
  • Time management

Perks:

  • Increase technical skills and knowledge along with expanded customer service abilities
  • Further promotion opportunities available

Hours:
Must provide schedule availability to work the shifts listed below. We do not schedule staff to work an opening shift following a closing one.

We use Sling scheduling software and do our best to schedule staff in preferred work times based on preferences supplied prior to each semester.

One opening shift (8:00-10:00am)

One closing shift (8:00pm-11:00pm)

One weekend shift

Weekend shifts include:
Friday 8:00pm-11:00pm

Saturday between 9:00am-5:00pm

Sunday between 11:00am-11:00pm

The only exception to providing closing availability is to work at least three opening shifts.


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