Account Manager

4 days ago


Honolulu, Hawaii, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company, is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for delivering exceptional security services to our clients, building strong relationships, and driving business growth.

Key Responsibilities
  • Supervise and manage a team of security officers, site supervisors, and shift supervisors to ensure seamless day-to-day operations.
  • Develop and maintain effective relationships with clients, ensuring their security needs are met and exceeded.
  • Coordinate necessary support services to effectively manage client sites, meet financial and operational goals, and provide quality customer service.
  • Ensure all required reporting and contract compliance requirements are met, and communicate any issues or program changes with clients.
  • Handle escalated security issues or emergency situations, and take proactive steps to resolve them.
  • Manage payroll, billing, and scheduling, and ensure accurate and timely reporting.
  • Develop and grow customer relationships, and identify opportunities for business growth and expansion.
  • Manage and develop a diverse team of employees, providing coaching, training, and development opportunities to ensure their success.
Requirements
  • Four-year degree in Criminal Justice, Business Administration, or related field.
  • Previous contract security, facilities management, military, or law enforcement experience.
  • At least two years of business management/operations/supervisory experience.
  • Ability to develop and grow customer relationships, and manage multiple priorities and complex situations.
  • Strong communication and interpersonal skills, with the ability to work in a team-oriented management environment.
  • Ability to work independently, with a high level of autonomy and decision-making authority.
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.
Salary Range

$90,000 - $95,000 annually.


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