Customer Support Professional
3 weeks ago
We are seeking a skilled Customer Support Professional to join our team. This role involves providing technical support and troubleshooting assistance to customers who communicate in French.
- Job Summary: Assist French-speaking clients with power generator products, offering expert guidance and solutions via phone, email, and chat.
The ideal candidate will possess strong communication and problem-solving skills, fluency in both French and English, and experience in technical support or a related field. They will be able to diagnose technical issues, provide clear instructions, and document customer interactions.
- Provide Technical Assistance: Offer support for power generator products to French-speaking customers, resolving their queries and concerns.
- Effective Communication: Communicate complex technical information clearly and concisely over the phone, email, and chat platforms.
- Issue Resolution: Troubleshoot and resolve technical issues efficiently, escalating complex cases to internal departments as needed.
- Documentation: Maintain accurate records of customer interactions and technical solutions in our system.
- Knowledge Update: Stay current with product knowledge to ensure effective support and accurate information dissemination.
We are looking for a talented individual who can deliver exceptional customer service, possess excellent communication skills, and has a strong ability to work independently.
- Fundra Applied Skills: Fluency in both French and English (verbal and written).
- Experience: Previous experience in technical support or a related field is preferred.
- Problem-Solving Ability: Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.
- Customer Focus: A customer-focused mindset with the ability to handle inquiries efficiently.
- Product Knowledge: Familiarity with power generators or related products is a plus, but not required.
We offer a competitive salary, standard working hours, opportunities for growth and professional development, and a collaborative work environment.
- Salary: $20-$22 per hour.
- Working Hours: Monday to Friday, 8:00 AM - 4:30 PM.
- Growth Opportunities: We encourage our employees to grow professionally and personally, offering training and development opportunities.
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