Customer Support Specialist/Safety Analyst
2 days ago
We are seeking a highly skilled Customer Support Specialist/Safety Analyst to join our team at the Caterpillar Safety Monitoring Center. In this role, you will play a critical part in ensuring operator safety by analyzing data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving.
The ideal candidate will have excellent analytical and communication skills, with the ability to work effectively in a team environment. You will be responsible for reviewing, verifying, classifying, and logging operator fatigue and distraction events for analysis and record-keeping purposes.
Key Responsibilities:
- Analyze data and video from in-vehicle systems to identify operator fatigue or distraction while driving.
- Ensure accurate and timely reporting of operator fatigue and distraction events.
- Communicate effectively with on-site personnel through MS Teams.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- Ability to work effectively in a fast-paced environment.
- High school diploma or equivalent required; 2-4 years of customer service experience preferred.
Estimated Salary Range: $50,000 - $70,000 per year, depending on experience.
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Peoria, Arizona, United States Swoon Staffing Full timeJob OpportunitySwoon Staffing is seeking a skilled Customer Support Specialist/Safety Advisor to join our team in the 24/7 Caterpillar Safety Monitoring Center. This role involves analyzing data and video from in-vehicle systems to notify on-site personnel of operator fatigue or distraction while driving.Responsibilities:Analyze data and video from...
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