Customer Support Specialist/Safety Analyst

2 days ago


Peoria, Arizona, United States Swoon Staffing Full time
About the Role

We are seeking a highly skilled Customer Support Specialist/Safety Analyst to join our team at the Caterpillar Safety Monitoring Center. In this role, you will play a critical part in ensuring operator safety by analyzing data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving.

The ideal candidate will have excellent analytical and communication skills, with the ability to work effectively in a team environment. You will be responsible for reviewing, verifying, classifying, and logging operator fatigue and distraction events for analysis and record-keeping purposes.

Key Responsibilities:

  • Analyze data and video from in-vehicle systems to identify operator fatigue or distraction while driving.
  • Ensure accurate and timely reporting of operator fatigue and distraction events.
  • Communicate effectively with on-site personnel through MS Teams.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; 2-4 years of customer service experience preferred.

Estimated Salary Range: $50,000 - $70,000 per year, depending on experience.



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