Customer Support Specialist/Safety Analyst

7 days ago


Peoria, Arizona, United States Swoon Staffing Full time

This role is for a Customer Support Specialist/Safety Advisor in the 24/7 Caterpillar Safety Monitoring Center.

You will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving.

Ensuring operator fatigue and distraction events are reviewed, verified, classified, and logged for analysis and record keeping.

Safety Advisors must be capable of working at a stationary workstation for long periods of time. All work is completed at a computer station and scheduled shifts are 12 hours.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and the ability to multitask effectively.

Key Responsibilities:

  • Analyze data and video from in-vehicle systems to identify potential safety risks.
  • Communicate with on-site personnel regarding identified safety issues.
  • Maintain accurate records of safety incidents and recommendations.
  • Collaborate with colleagues to ensure seamless day-to-day operations.

Requirements:

  • High school diploma or equivalent required.
  • 2-4 years of customer service experience preferred.
  • Strong computer skills and proficiency in MS Teams.
  • Ability to multitask, prioritize tasks, and meet deadlines.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.

Caterpillar LC Office in Peoria offers a unique opportunity to work with a leading manufacturer in the industry.



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