SSVF Case Manager

5 days ago

Champaign, Illinois, United States The Salvation Army Central Territory Full time
Job Title: SSVF Case Manager

The Salvation Army Central Territory is seeking a highly motivated and compassionate SSVF Case Manager to join our team. As a key member of our Supportive Services for Veteran Families (SSVF) program, you will play a vital role in providing critical time intervention and strength-based case management to Veterans and their families.

Key Responsibilities:
  • Case Management (70%): Ensure program criteria, referrals, and procedures are maintained for SSVF program Veteran participants. Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed. Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate. Provide participants with linkages to community services as needed. Provide services as needed, such as court appointments, landlord/tenant conflict resolution, etc. Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy. Participate in housing searches and scheduling housing inspections. Provide intake, including required documentation for admission, referral needs, program details, and expectations. Conduct outreach, intake, and enrollment activities. Assist Veterans in filing for SSDI/SSI benefits through SSA's SOAR certification program. Using a strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing. Provide resources and referrals as needed to Veterans and household members. Flex schedule to meet with full-time employed Veterans during non-standard business hours. Ensure client confidentiality in accordance with established procedures and regulations.
  • Administrative Responsibilities (20%): Maintain complete and accurate electronic client records, including the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan, and all follow-up contact. Provide electronic detailed case note records. Participate in quality assurance/CARF Task Force Group.
  • Collaboration (10%): Attend community meetings and Coordinated Entry By-Name-List reviews. Attend community Veteran events, such as Stand Down, Veteran Resource Fairs, etc. Communicate effectively with VA HUD-VASH and Salvation Army personnel. Attend weekly, monthly meetings, and annual training events.

Requirements:

  • Bachelor's degree in human services, social work, or a closely related field. OR one year of direct, full-time case management experience working with the homeless population and/or working with Veterans. An in-depth knowledge of VA programs and guidelines. And/or Veteran status.
  • Team player, self-starter, and perform well with minimal supervision. Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner. Must be able to work in diverse environments, such as homeless shelters, service facilities, streets, offices, hospitals, and all other locations as necessary to fulfill program objectives. Experience in working with Veteran populations and have experience in areas of substance abuse, Veterans assistance, and PTSD is beneficial. Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma-Informed Care, motivational interviewing, and conflict resolution is preferred. Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member. Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms. Must be able to work days, evenings, weekends, and holidays as necessary, especially in emergent situations. Willing to promote the mission of The Salvation Army.

Physical Demands/Work Environment:

  • This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. Adept with Microsoft Office, Word, Outlook, Excel, and PowerPoint. Must be able to lift or move up to 30 lbs. The work environment for this position normally includes an office environment with a low to moderate noise level. Must be able to travel to multiple sites. Able to accurately type 45 words per minute. Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person; professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact, and colleague with respect and dignity, and without discrimination of any kind.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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