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Retail Customer Experience Manager

2 months ago

Louisville, Kentucky, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
  • Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
  • Store Operations: Oversee the day-to-day operations of the store, including managing inventory, maintaining a clean and organized store environment, and ensuring compliance with company policies and procedures.
  • Merchandising: Collaborate with the buying team to ensure that merchandise is properly displayed and priced, and that the store is visually appealing.
  • Inventory Management: Manage inventory levels, including receiving, stocking, and processing returns, to ensure that the store is well-stocked and that inventory is turned over efficiently.
  • Loss Prevention: Identify and address potential loss prevention issues, including shoplifting and inventory shrinkage.
  • Communication: Communicate effectively with Associates, management, and other stakeholders to ensure that everyone is informed and aligned with company goals and objectives.
Requirements
  • Experience: 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and leadership skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Starting pay range of $13.00 to $13.50 per hour.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.