Housing Associate

4 weeks ago

Rochester, New York, United States Catholic Charities Family and Community Services Full time
Job Summary

Catholic Charities Family and Community Services is seeking a dedicated and compassionate Housing Associate to join our team. As a key member of our residential support team, you will play a vital role in ensuring the well-being and safety of our clients.

Key Responsibilities
  • Oversee the operation of the residence, ensuring a safe and supportive environment for clients.
  • Conduct intakes for individuals entering the residence, providing essential information and support.
  • Act as a liaison with other community service providers and referral sources, fostering strong relationships and collaboration.
  • Provide information and referral services for telephone inquiries, offering guidance and support to clients and community members.
  • Supervise the preparation of meals by residents, ensuring sanitation and nutritional standards are met.
  • Provide crisis intervention and conflict management to residents, promoting a peaceful and respectful living environment.
  • Maintain accurate record-keeping, including client census and database system updates.
  • Notify the Residence Manager of any emergency situations immediately, ensuring prompt response and resolution.
  • Assist with providing support and direction for clients and volunteers engaged in program activities.
  • Complete incident reports thoroughly and promptly, documenting all relevant details and notifications.
  • Document shift and client observations/activities as outlined in communication log procedures.
  • Ensure clients meet with onsite medical providers to address any health concerns.
  • Monitor facility and activities to ensure safety and location of all residents.
  • Conduct hourly rounds, inspections, and overnight visual checks to verify resident presence.
  • Report serious incidents or violations to the Residence Manager.
  • Verify resident presence and document sign-in/out sheets accurately.
  • Assist the Residence Manager as needed, providing support and guidance.
  • Engage the security system to ensure safety and security of the premises.
  • Notify the Residence Manager and/or Program Manager and Department Director of client discharges.
  • Maintain safety and organization cleanliness of the residence during shifts.
  • Perform laundry, room preparation, and housekeeping tasks as needed.
  • Conduct monthly fire drills and emergency procedures to ensure resident and staff safety.
  • Participate in relevant Agency meetings and/or trainings, pursuing professional development and growth.
Requirements
  • Associate Degree in Human Services or related field preferred.
  • Valid and clean NYS Driver's License.
  • Two years of experience in the human services field, crisis intervention, residential setting, or emergency services.
  • Knowledge of homeless client issues preferred.
  • Experience with conflict resolution techniques preferred.
Working Conditions

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually quiet.

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