Healthcare Customer Service Representative

1 week ago

Grandville, Michigan, United States GetixHealth Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Professional to join our team at GetixHealth. As a Medical Revenue Cycle Specialist, you will play a critical role in ensuring the smooth operation of our revenue cycle management services.

Key Responsibilities
  • Provide exceptional customer service to patients, clients, and hospital staff through effective communication and problem-solving skills.
  • Respond to telephone inquiries, utilizing standard procedures and scripts to resolve customer issues in a timely and professional manner.
  • Gather information, perform research, and resolve customer inquiries, communicating options for resolution and informing customers about services available.
  • Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required to ensure seamless customer service.
  • Assist in planning and implementing department goals, making recommendations to management to improve efficiency and effectiveness.
Requirements
  • High school diploma or college degree from an accredited college or university.
  • Spanish fluency preferable.
  • Two to five years industry experience in medical revenue cycle management required.
  • Medical experience, either practical or classroom knowledge, needed.
  • Proven understanding of the medical revenue cycle.
  • Demonstrated excellent verbal, written, and interpersonal communication skills.
  • Demonstrated knowledge of HIPAA rules and regulations.
  • Attention to detail.
  • Good attendance record.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated ability to perform work in alignment with company mission and values.
  • Proven PC proficiency in MS Office Suite Applications.
Work Environment

The work environment is an office location, requiring the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone. Occasional lifting may be required up to 25 lbs. Must be able to sit for extended periods with frequent bending and stooping.

GetixHealth is an equal employment opportunity employer.

  • Healthcare Customer Service Representative

    5 days ago

    Grandville, Michigan, United States GetixHealth Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.ResponsibilitiesProvide timely and effective resolution to customer inquiries...

  • Healthcare Customer Service Representative

    4 weeks ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top 50 companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • Customer Service Representative

    6 days ago

    Grandville, Michigan, United States Packaging Corporation of America Full time

    Job Title: Senior Customer Service RepresentativeAt Packaging Corporation of America, we are seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    1 day ago

    Grandville, Michigan, United States Community West Credit Union Full time

    Member Service Representative Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Community West Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Airgas Full time

    {"title": "Customer Service Representative", "description": "Job SummaryAt Airgas, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support services to our customers, primarily over the telephone. Your primary goal will be to...

  • Customer Service Representative

    1 week ago

    Grandville, Michigan, United States Packaging Corporation of America Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesReceive,...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Airgas Full time

    Job Summary:The Customer Service Representative plays a vital role in providing exceptional support to Airgas customers, ensuring their needs are met and exceeded. This position requires a high level of customer service skills, with the ability to handle a wide range of customer inquiries and issues.Key Responsibilities:Customer Support: Provide individual...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Community West Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community West Credit Union. As a key member of our Grandville branch team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional...

  • Medical Customer Service Representative

    1 week ago

    Grandville, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.Your primary responsibilities will include:Providing exceptional customer service to...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Chico's FAS Full time

    Job Title: Support AssociateJob Summary:The Support Associate plays a vital role in ensuring the smooth operation of our stores. As a key member of our team, you will be responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations.Key Responsibilities:Process merchandise,...

  • Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Chico's FAS Full time

    Job Title: Support AssociateJob Summary:The Support Associate plays a vital role in ensuring the smooth operation of our stores. This position is responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations.Key Responsibilities:Operational Excellence:Process merchandise,...

  • Healthcare Customer Support Representative

    4 weeks ago

    Grandville, Michigan, United States Mentavi Inc. Full time

    Job OverviewSalary: $18 - $23 per hourAbout Mentavi Inc.: Recognized as one of Michigan's top companies to watch in 2022, Mentavi Health is a premier provider of behavioral health solutions, delivering extensive diagnostic and treatment services nationwide. Our commitment to excellence in compliance, credentialing, and risk management ensures the utmost...

  • Medical Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesScreen new and repeat donors, taking and recording vital signs and...

  • Medical Customer Service Representative

    1 week ago

    Grandville, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Donation Center, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesScreen new and repeat donors, taking and recording vital signs and...

  • Medical Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative at our Plasma Donation Center in Grandville, MI.Key ResponsibilitiesProvide exceptional customer service to donors, ensuring a positive and safe experience.Screen new and repeat donors, taking and recording vital signs...

  • Medical Customer Service Representative

    2 weeks ago

    Grandville, Michigan, United States Takeda Pharmaceutical Company Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Center operations, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesAnswer phones and greet donors, ensuring a positive and...

  • Medical Customer Service Representative

    4 days ago

    Grandville, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma center operations, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesScreen new and repeat donors, taking and recording vital signs...

  • Customer Service Representative

    6 hours ago

    Grandville, Michigan, United States The Highland River Group Full time

    Customer Care Specialist Job DescriptionThe Highland River Group is seeking a highly motivated and customer-focused Customer Care Specialist to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our customers throughout Michigan.Key Responsibilities:Manage inbound and...

  • Customer Service Representative

    1 week ago

    Grandville, Michigan, United States Staples Full time

    About the RoleWe are seeking a highly skilled and customer-focused Shipping and Returns Associate to join our team at Staples. As a key member of our retail store team, you will be responsible for providing exceptional customer service and ensuring a seamless shipping and returns experience for our customers.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    7 days ago

    Grandville, Michigan, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key Responsibilities• Assess customer storage needs...