Senior Operations Manager

1 week ago

Irvine, California, United States The Boyd Group Full time

Job Summary:

The Senior Operations Manager will lead and maintain the day-to-day operation of the Store in compliance with established policies and procedures, providing an exceptional and successful customer experience.

Key Responsibilities:

  • Plan and implement the daily operations of the Collision Center to ensure overall KPI's and insurance metrics are met.
  • Coach and empower each team member's performance and success in their individual roles.
  • Promote and maintain the highest quality standards of professionalism in serving all customers.
  • Prepare and manage the annual and monthly operating budget of the collision center.
  • Forecast, target and track monthly sales, profit and expense objectives.
  • Deliver formal annual performance reviews and informal monthly performance reviews.
  • Maintain a clean and organized repair facility at all times.
  • Monitor all maintenance required for all shop equipment, including the paint booth.
  • Provide training for all staff as necessary.
  • Ensure all staff wear proper safety gear and adhere to dress code.
  • Open and close the facility daily as per established procedures.
  • Manage all estimates to ensure labor mix is within established standards.
  • Manage store capacity.
  • Lead and manage all repair facility personnel.
  • Facilitate monthly Health & Safety and staff meetings.
  • Attend training, information sessions and workshops recommended by Senior Leadership Team.
  • Store CSI performance review and follow up within 24 hours.
  • Communicate clearly both verbally and in writing.
  • Ability to motivate others utilizing effective coaching tools and management skills.

What We Offer:

  • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  • ~6 paid holidays annually
  • ~ Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • ~401(k) Retirement Plan with company match
  • ~ Employer Paid Short-Term Disability & Life Insurance
  • All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us:

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

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