Help Desk Support Specialist

4 weeks ago


Ronkonkoma, New York, United States Qosina Full time
Job Title: Help Desk Support

Job Summary: We are seeking a highly skilled Help Desk Support professional to join our team at Qosina. The successful candidate will provide technical support and assistance to our employees, ensuring the smooth operation of our workstations, printers, and network infrastructure.

Key Responsibilities:

  • Provide day-to-day operational support for workstations, printers, and network infrastructures.
  • Assist in troubleshooting technical issues related to network or platform performance.
  • Deploy and maintain systems, applications, and software to meet business specifications.
  • Implement changes to applications to enhance performance and efficiency.
  • Assist with software and operating systems upgrades and track system licensing.
  • Document procedures and troubleshooting steps for systems, networks, software, and hardware.

Requirements:

  • Bachelor's degree in computer system administration or a related field.
  • 1-2 years of hands-on experience in Help Desk support.
  • Knowledge of Microsoft Office 365, Dynamics 365, and Azure administration.
  • Ability to work independently and troubleshoot issues.
  • Strong attention to detail and ability to work on multiple projects efficiently.
  • Good communication skills and documentation of standard procedures.

Preferred Skills:

  • Organizational skills.
  • Computer skills.
  • Communication skills.
  • Collaboration skills.
  • Independent skills.
  • Analytical skills.

Working at Qosina:

We are a dynamic and growing company that values innovation and teamwork. Our employees are our greatest asset, and we strive to provide a supportive and inclusive work environment that fosters growth and development.



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