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Area Operations Manager

2 months ago

Rochester, New York, United States INDUS GROUP INC Full time
Job Overview

Indus Group Inc is seeking a dedicated District Manager/Area Coach to oversee our network of Dunkin' restaurants.

Role Summary

The Area Coach is responsible for managing the personnel, processes, and operations of 5-7 restaurants within their jurisdiction. This role involves training, mentoring, and supporting managers through strategic planning, goal setting, and implementing successful routines. The focus is on in-store problem resolution and process enhancement; establishing standards; and recognizing and motivating Restaurant Managers, Assistant Managers, and their teams. The Area Coach will set and review specific performance targets related to guest service, margin enhancement, and employee satisfaction, while ensuring compliance with company standards in food safety, product quality, and facility specifications. This includes managing limited capital budgets to address the most critical facility needs, introducing new company products and initiatives, and selecting, training, developing, and motivating managerial staff.

Key Responsibilities

  • Enhance people capability to drive brand performance.
  • Recruit and develop top-tier operators to deliver exceptional customer experiences.
  • Build a strong and capable team of Managers.
  • Lead by example and promote a positive culture.
  • Manage performance processes for all employees, including feedback, evaluations, training, and conflict resolution.

Ensure Consistent Customer Experience

  • Foster a customer-centric culture by modeling effective resolution of customer issues and training managers to meet or exceed service standards.
  • Analyze customer complaints to identify root causes and guide management in implementing effective solutions.
  • Conduct restaurant audits with RGMs to assess performance standards and provide objective feedback.
  • Ensure compliance with food safety standards through direct observation and follow-up on audit results.
  • Monitor restaurant Speed with Service (SWS) performance and coach management teams to achieve targets.

Drive Brand Growth, Sales, and Profitability

  • Review and prioritize capital expenditure requests, establishing vendor relationships to leverage scale.
  • Ensure facilities and equipment meet brand standards and coordinate necessary upgrades or replacements.
  • Continuously analyze sales, labor, inventory, and controllables, coaching teams on corrective actions to meet margin and sales growth targets.
  • Collaborate with Managers to enhance sales performance compared to previous achievements.
  • Work with Restaurant General Managers to create and implement unit-specific Annual Operating Plans.

Qualifications

  • Passionate about delivering excellence in food quality, service, cleanliness, and speed.
  • Demonstrates strong leadership skills, including coaching, team development, culture promotion, problem-solving, communication, time management, and achieving results through others.
  • Dynamic, energetic, and proactive leader with a commitment to business integrity.
  • Exhibits adaptable and resilient coaching style.
  • Strong communication, interpersonal, and conflict resolution skills with exceptional team-building abilities.
  • Basic business math and accounting skills, along with strong analytical and decision-making capabilities.
  • Three to five years of successful operational management experience in the Quick Service Restaurant industry or retail environment.
  • Proven track record in selecting, coaching, and developing managerial employees.
  • Demonstrated ability to enhance customer satisfaction, financial performance, and employee engagement.

Job Type: Full Time

Salary: $65,000

Benefits: 401(k) matching, Dental insurance, Employee discount, Flexible schedule, Health insurance, Life insurance, Paid time off, Vision insurance.

Schedule: Flexible

Supplemental Pay Types: Bonus pay

Education: High school or equivalent (Preferred)

Experience: Management: 4 years (Required)