District Manager

2 days ago


Crystal Lake, Illinois, United States Baskin Robbins Full time
Job Title: District Manager

We are seeking a results-driven and customer-focused District Manager to oversee and elevate the performance of our Dunkin' network in a designated location.

Key Responsibilities:
  • Team Leadership: Lead, motivate, and develop a team of Store Managers, fostering a culture of accountability, teamwork, and customer-centricity.
  • Operational Excellence: Ensure all Dunkin' stores in your district adhere to brand standards, operational procedures, and safety protocols. Monitor and improve store efficiency and customer service.
  • Sales Growth: Develop and execute strategies to drive sales, increase customer traffic, and achieve revenue targets for each store in your district.
  • Financial Management: Manage and analyze financial performance, budgets, and expenses to optimize profitability while maintaining high-quality standards.
  • Training and Development: Provide training and support to Store Managers and their teams to enhance product knowledge, customer service skills, and overall performance.
  • Quality Assurance: Maintain Dunkin' quality standards for products and service across all locations, ensuring consistent and exceptional customer experiences.
  • Inventory and Supply Chain Management: Oversee inventory levels, supply orders, and distribution to ensure product availability and minimize waste.
  • Compliance: Ensure all stores comply with local, state, and federal regulations, as well as Dunkin' franchise requirements.
  • Customer Engagement: Foster strong relationships with customers, gather feedback, and implement initiatives to enhance customer loyalty and satisfaction.

Qualifications:

  • Bachelor's degree in Business Management or a related field (preferred).
  • Proven experience in multiunit management within the quickservice restaurant (QSR) industry.
  • Strong leadership and teambuilding skills.
  • Excellent communication and interpersonal abilities.
  • Financial acumen and budget management experience.
  • A passion for Dunkin' and a customercentric mindset.
  • Ability to travel within the district as needed.

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