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District Manager
1 month ago
We are seeking a results-driven and customer-focused District Manager to oversee and elevate the performance of our Dunkin' network in a dynamic and fast-paced environment.
Key Responsibilities:- Team Leadership: Lead, motivate, and develop a team of Store Managers, fostering a culture of accountability, teamwork, and customer-centricity.
- Operational Excellence: Ensure all Dunkin' stores in your district adhere to brand standards, operational procedures, and safety protocols. Monitor and improve store efficiency and customer service.
- Sales Growth: Develop and execute strategies to drive sales, increase customer traffic, and achieve revenue targets for each store in your district.
- Financial Management: Manage and analyze financial performance, budgets, and expenses to optimize profitability while maintaining high-quality standards.
- Training and Development: Provide training and support to Store Managers and their teams to enhance product knowledge, customer service skills, and overall performance.
- Quality Assurance: Maintain Dunkin' quality standards for products and service across all locations, ensuring consistent and exceptional customer experiences.
- Inventory and Supply Chain Management: Oversee inventory levels, supply orders, and distribution to ensure product availability and minimize waste.
- Compliance: Ensure all stores comply with local, state, and federal regulations, as well as Dunkin' franchise requirements.
- Customer Engagement: Foster strong relationships with customers, gather feedback, and implement initiatives to enhance customer loyalty and satisfaction.
- Bachelor's degree in Business Management or a related field (preferred).
- Proven experience in multi-unit management within the quick-service restaurant (QSR) industry.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and budget management experience.
- A passion for Dunkin' and a customer-centric mindset.
- Ability to travel within the district as needed.