District Manager

17 hours ago


Crystal Lake, Illinois, United States Dunkin' Full time
Job Title: District Manager

Are you a results-driven leader with a passion for delivering exceptional customer experiences? We are seeking a skilled District Manager to oversee and elevate the performance of our Dunkin' network in a dynamic and fast-paced environment.

Key Responsibilities:
  • Lead and develop a team of Store Managers, fostering a culture of accountability, teamwork, and customer-centricity.
  • Ensure operational excellence across all Dunkin' stores in your district, adhering to brand standards, operational procedures, and safety protocols.
  • Develop and execute strategies to drive sales growth, increase customer traffic, and achieve revenue targets for each store in your district.
  • Manage and analyze financial performance, budgets, and expenses to optimize profitability while maintaining high-quality standards.
  • Provide training and support to Store Managers and their teams to enhance product knowledge, customer service skills, and overall performance.
  • Maintain Dunkin' quality standards for products and service across all locations, ensuring consistent and exceptional customer experiences.
  • Oversee inventory levels, supply orders, and distribution to ensure product availability and minimize waste.
  • Ensure all stores comply with local, state, and federal regulations, as well as Dunkin' franchise requirements.
  • Foster strong relationships with customers, gather feedback, and implement initiatives to enhance customer loyalty and satisfaction.
Qualifications:
  • Bachelor's degree in Business Management or a related field (preferred).
  • Proven experience in multi-unit management within the quick-service restaurant (QSR) industry.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Financial acumen and budget management experience.
  • A passion for Dunkin' and a customer-centric mindset.
  • Ability to travel within the district as needed.

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