Guest Experience Coordinator

3 weeks ago


Kissimmee, United States TVASTAR HOSPITALITY LLC Full time
Role Overview

As a Night Auditor at Comfort Inn Maingate Kissimmee, you will play a vital role in ensuring the smooth operation of our resort. The estimated salary for this role is $28,000 - $38,000 per year.

The Night Auditor will be responsible for interacting with guests, processing guest departures, and ensuring a great experience when staying at the resort. This includes verifying all revenue and settlements daily and resort or reset systems as part of the end of day processes.

Responsibilities:
  • Greet guests warmly and provide room assignments, room keys, directions to rooms, and up-sell opportunities.
  • Assist guests with issues and complaints, using empathy and focus on guest satisfaction, with supervisor support when necessary.
  • Verify revenue documentation and make corrections as needed, ensuring compliance with established policies and procedures.
  • Post all tickets/checks sent to night audit and reconcile all settlements and revenue information.
  • Handle front desk operations and switchboard, resolving problems arising from guest complaints, reservation, and room assignment activities.
  • Reconcile daily receipts from all profit centers, including hotel operations, golf operations, and sports center facilities.


  • Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewMeliá Orlando Celebration, a renowned hotel in Celebration, Florida, seeks an exceptional Sales and Guest Experience Coordinator to join our team.This role offers the opportunity to work with a dynamic company that values excellence and customer satisfaction. As a Sales and Guest Experience Coordinator, you will play a crucial part in ensuring...


  • Kissimmee, Florida, United States Lemonjuice Solutions Full time

    About the Position: As a Magical Guest Experience Coordinator, you will be the face of our resort, responsible for ensuring every guest has an unforgettable stay. This includes providing exceptional customer service, responding to requests promptly, and maintaining a clean and welcoming environment.">">You will work closely with other departments to address...


  • Kissimmee, United States Delta Hotels Celebration Orlando Full time

    Job Title: Hotel Guest Experience ManagerWe are looking for a skilled Front Desk Agent to join our team at Delta Hotels Celebration Orlando. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.About the Job:This is an exciting opportunity to provide top-notch service to our guests,...


  • Kissimmee, United States Marriott Full time

    Additional Information Part-Time, Front Office Department, Pay: $18.00/Hour Job Number 24159403 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...


  • Kissimmee, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...


  • Kissimmee, United States Marriott International Inc Full time

    Additional InformationPay: $18.00/hour, Great Benefits Job Number24195168 Job CategoryRooms & Guest Services Operations LocationGaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States, 34746VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about...


  • Kissimmee, Florida, United States Marriott Full time

    Job OverviewOur team is seeking a highly motivated and detail-oriented individual to join our Front Office department as a Guest Experience Expert. In this role, you will have the opportunity to work with guests from around the world, providing exceptional service and ensuring their stay with us is memorable and unique.As a Guest Experience Expert, you will...


  • Kissimmee, United States Tire Choice Auto Service Centers Full time

    About the Job\We are seeking a highly motivated and customer-focused Automotive Guest Care Sales Specialist to join our team at Tire Choice Auto Service Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest experiences, driving sales of automotive repair services and tires, and contributing to the growth of the...


  • Kissimmee, Florida, United States Marriott Full time

    Our PromiseWe deliver environments, services, and programming that bring people together in an extraordinary way. As a Guest Experience Expert, you'll play a vital role in making this happen, ensuring every guest feels welcome and valued.">Your Key Contributions:• Deliver exceptional service, guided by Marriott's principles and policies• Develop strong...


  • Kissimmee, Florida, United States NDM Hospitality Services Full time

    About the Role: We are seeking a skilled Guest Service Ambassador to join our team at NDM Hospitality Services. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise during their stay.Responsibilities:Provide exceptional customer service to...


  • Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Are you an organized and detail-oriented individual who is passionate about delivering exceptional customer experiences? We are looking for a skilled Villa Experience Coordinator to join our team at Holiday Inn Club Vacations. In this role, you will be responsible for facilitating smooth guest experiences from check-in through check-out.Responsibilities...


  • Kissimmee, United States Marriott Full time

    Additional Information Seasonal Position ICE Christmas, Pay: $18.00/hour Job Number 24137378 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...


  • Kissimmee, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Personalized Guest Experience Specialist at Marriott International Inc, you will be responsible for providing exceptional service to VIP guests throughout their stay. Your role will involve reviewing and logging guest preferences, responding to requests, and gathering information about the property and surrounding area amenities.About the...


  • Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    About the RoleWe are seeking a motivated and experienced professional to fill the position of Assistant Guest Services Manager at Holiday Inn Club Vacations. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.As a member of our team, you will be responsible for developing...


  • Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we strive to strengthen families through exceptional service. To achieve this goal, we need individuals who embody courage, caring, and creativity in their work. If you're passionate about building relationships, instilling confidence, and encouraging success, we invite you to explore our Assistant Guest Services Manager...


  • Kissimmee, Florida, United States Carter Hospitality Group Full time

    Hotel Front Desk RepresentativeCarter Hospitality Group is seeking a highly organized and communicative Hotel Front Desk Representative to join our team. In this role, you will be responsible for checking in and out hotel guests, managing reservations, and providing exceptional guest service.Key Responsibilities:Check-in and check-out hotel guests in a...


  • Kissimmee, Florida, United States Wawa Full time

    We're seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Specialist. In this role, you'll be responsible for creating a welcoming and inclusive environment for our customers, responding to their needs, and resolving any issues that may arise.You'll have the opportunity to:Greet and welcome customers as they...


  • Kissimmee, FL, United States Carter Hospitality Group Full time

    Job SummaryWe are seeking a highly organized and customer-focused Reservations Clerk to join our team at Carter Hospitality Group. In this role, you will be responsible for managing hotel reservations, providing exceptional guest service, and ensuring accurate billing procedures.ResponsibilitiesManage hotel reservations, including manually inputting data...

  • Restaurant Expeditor

    3 weeks ago


    Kissimmee, Florida, United States Chili's Grill & Bar Full time

    Quality Assurance Manager NeededWe are seeking a skilled Quality Assurance Manager to join our team at Chili's Grill & Bar in Kissimmee, FL. As an Expeditor, you will be responsible for ensuring that every guest has an exceptional dining experience by managing the pace of food orders and communicating effectively with team members.To succeed in this role,...


  • Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Holiday Inn Club Vacations seeks a motivated and detail-oriented Resort Services Representative to enhance our guest experience. This role offers a salary range of $**48,000 - 65,000 per year** and opportunities for career advancement.Key ResponsibilitiesYou'll be responsible for:Managing inventory levels and tracking expensesCoordinating villa key...