Hotel Guest Experience Manager
6 days ago
We are looking for a skilled Front Desk Agent to join our team at Delta Hotels Celebration Orlando. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.
About the Job:
This is an exciting opportunity to provide top-notch service to our guests, ensuring they have an unforgettable experience at our hotel. As a Front Desk Agent, you will be responsible for welcoming guests, managing their information, distributing keys and room assignments, and answering general inquiries.
Responsibilities:
- Provide exceptional customer service to all guests, responding promptly to their needs and concerns.
- Manage guest information accurately, ensuring that all details are up-to-date and correct.
- Coordinate with the housekeeping staff to ensure rooms are ready for new guests.
- Handle customer complaints in a professional and courteous manner.
- Answer incoming calls and questions about guest needs, including room bookings, rates, amenities, available rooms, rewards programs, and special requests.
Requirements:
- High school diploma or equivalent required; hospitality industry experience preferred.
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Familiarity with Microsoft Office and reservation management systems a plus.
About Our Company:
Dreaming of relaxation? Look no further than Delta Hotels Celebration Orlando Our resort spans 20 acres of vibrant tropical gardens, offering a tranquil escape from the hustle and bustle of everyday life. Conveniently located near Walt Disney World and Universal Studios, we offer complimentary shuttle services to make your stay even more enjoyable. With a range of amenities and activities to choose from, you'll find the perfect way to unwind and recharge at our hotel.
Estimated Salary: $35,000 - $50,000 per year.
-
Hotel Sales and Guest Experience Coordinator
4 weeks ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeJob OverviewWe are seeking a highly skilled Hotel Sales and Guest Experience Coordinator to join our team at Delta Hotels Celebration Orlando.About the RoleThis is a full-time position that will report directly to the Sales Manager. The ideal candidate will have exceptional sales and communication skills, with prior experience in the hospitality industry.Key...
-
Hotel Hospitality Ambassador
4 weeks ago
Kissimmee, FL, United States Celebration Hotel Full timeJoin Our TeamWe are currently seeking a talented Hotel Hospitality Ambassador to join our team at Celebration Hotel.About the Role:As a Hotel Hospitality Ambassador, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable experience at our hotel.You will work closely with our front desk team to...
-
Guest Experience Expert
2 weeks ago
Kissimmee, United States Marriott Full timeAdditional Information Part-Time, Front Office Department, Pay: $18.00/Hour Job Number 24159403 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Guest Experience Expert
6 months ago
Kissimmee, United States Marriott International Inc Full timeJob DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...
-
Guest Experience Coordinator
2 weeks ago
Kissimmee, United States TVASTAR HOSPITALITY LLC Full timeRole OverviewAs a Night Auditor at Comfort Inn Maingate Kissimmee, you will play a vital role in ensuring the smooth operation of our resort. The estimated salary for this role is $28,000 - $38,000 per year.The Night Auditor will be responsible for interacting with guests, processing guest departures, and ensuring a great experience when staying at the...
-
Hotel Engineering Manager
2 weeks ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeJob Title: Hotel Engineering ManagerAt Delta Hotels Celebration Orlando, we are seeking an experienced Hotel Engineering Manager to join our team. As a key member of our hotel's leadership team, you will be responsible for the maintenance and upkeep of our property, ensuring that our guests have a comfortable and enjoyable stay.We offer a competitive salary...
-
Guest Experience Manager
6 days ago
Kissimmee, United States Tire Choice Auto Service Centers Full timeAbout the Job\We are seeking a highly motivated and customer-focused Automotive Guest Care Sales Specialist to join our team at Tire Choice Auto Service Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest experiences, driving sales of automotive repair services and tires, and contributing to the growth of the...
-
Sales and Guest Experience Coordinator
6 days ago
Kissimmee, United States Melia Orlando Celebration Full timeJob OverviewMeliá Orlando Celebration, a renowned hotel in Celebration, Florida, seeks an exceptional Sales and Guest Experience Coordinator to join our team.This role offers the opportunity to work with a dynamic company that values excellence and customer satisfaction. As a Sales and Guest Experience Coordinator, you will play a crucial part in ensuring...
-
Guest Experience Expert
2 months ago
Kissimmee, United States Marriott International Inc Full timeAdditional InformationPay: $18.00/hour, Great Benefits Job Number24195168 Job CategoryRooms & Guest Services Operations LocationGaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States, 34746VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about...
-
Hotel Guest Services Manager
5 days ago
Kissimmee, Florida, United States Holiday Inn Club Vacations Full timeHoliday Inn Club Vacations seeks a motivated and detail-oriented Resort Services Representative to enhance our guest experience. This role offers a salary range of $**48,000 - 65,000 per year** and opportunities for career advancement.Key ResponsibilitiesYou'll be responsible for:Managing inventory levels and tracking expensesCoordinating villa key...
-
Resort Guest Experience Manager
1 week ago
Kissimmee, Florida, United States Holiday Inn Club Vacations Full timeAt Holiday Inn Club Vacations, we strive to strengthen families through exceptional service. To achieve this goal, we need individuals who embody courage, caring, and creativity in their work. If you're passionate about building relationships, instilling confidence, and encouraging success, we invite you to explore our Assistant Guest Services Manager...
-
Guest Service Coordinator
5 days ago
Kissimmee, Florida, United States Carter Hospitality Group Full timeHotel Front Desk RepresentativeCarter Hospitality Group is seeking a highly organized and communicative Hotel Front Desk Representative to join our team. In this role, you will be responsible for checking in and out hotel guests, managing reservations, and providing exceptional guest service.Key Responsibilities:Check-in and check-out hotel guests in a...
-
Hotel Room Attendant
6 days ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeHousekeeping Aide Job Description:Do you enjoy transforming spaces into spotless sanctuaries? We're hiring a professional housekeeper to help us ensure our hotel guests have a wonderful stay with us. As a Housekeeping Aide, you will perform various cleaning tasks, including vacuuming, mopping, making beds, and dusting. You will also restock supplies and...
-
Hotel Night Auditor
2 months ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeDescription Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Hotel Front Desk Supervisor
1 week ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeAbout the PositionDelta Hotels Celebration Orlando is seeking an experienced Front Office Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing front office operations, managing staff, and driving results.Key ResponsibilitiesOversee front office operations, ensuring seamless guest experiences and...
-
Hotel Receptionist
5 days ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeCustomer Service Representative Job Description:We are seeking a skilled Customer Service Representative to join our team at Delta Hotels Celebration Orlando. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Key Responsibilities:* Handle guest calls, requests, and messages in a...
-
Guest Services Operator
5 days ago
Kissimmee, United States Delta Hotels Celebration Orlando Full timeJob Title: Guest Services OperatorLocation: Delta Hotels Celebration Orlando, FLJob Description:The Guest Services Operator is responsible for providing exceptional guest service by handling incoming calls, responding to guest inquiries, and resolving any issues or concerns.Key Responsibilities:Answer, record, log, and process all guest calls, requests,...
-
Hotel Front Line Coordinator
2 weeks ago
Kissimmee, United States Florida Partners Full timeAbout the JobWe are seeking a motivated and organized Hotel Front Line Coordinator to join our team at Florida Partners. As a key member of our front desk team, you will play a vital role in delivering exceptional guest experiences and driving business growth.Job Summary:This position involves managing the front desk operations, handling guest inquiries, and...
-
Guest Services
1 month ago
Kissimmee, United States Holiday Inn Club Vacations, Inc. Full timeFacilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and s Guest Service, Front Desk, Specialist, Guest, Customer Service, Department Leader, Hotel
-
Guest Experience Team Lead
1 week ago
Kissimmee, Florida, United States Holiday Inn Club Vacations Full timeAbout the RoleWe are seeking a motivated and experienced professional to fill the position of Assistant Guest Services Manager at Holiday Inn Club Vacations. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.As a member of our team, you will be responsible for developing...