Service Delivery Specialist

3 days ago


Raleigh, North Carolina, United States Biz Voice Boost Full time
Job Title: Service Delivery Specialist

Biz Voice Boost is seeking a service delivery specialist to join our team. As a service delivery specialist, you will be responsible for delivering exceptional customer service and support to our clients.

About the Role

This role involves handling customer inquiries, resolving issues, and providing guidance through various communication channels. It is crucial in maintaining customer satisfaction and loyalty.

Main Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or in-person in a professional and courteous manner.
  • Assist customers with product or service-related questions, concerns, and troubleshooting.
  • Record and track customer interactions and feedback in the system.
  • Maintain product knowledge to effectively assist customers with their needs.
  • Follow up with customers to ensure satisfaction and resolve any pending issues.
  • Collaborate with other departments (e.g., sales, technical support) to address customer needs and concerns.
  • Provide feedback and suggestions to management to improve customer service practices.
  • Ensure all customer interactions are handled in accordance with company policies and procedures.
Qualifications:
  • High school diploma or equivalent (required); additional education or certifications in customer service is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Comfortable using customer service software and Microsoft Office Suite.
  • Empathetic and patient demeanor when handling customer issues.

Estimated salary: $50,000 - $70,000 per year. We offer a dynamic work environment and opportunities for career advancement.



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