IT Service Delivery Performance Optimizer
7 days ago
System Soft Technologies is looking for a talented Service Level Manager to join our team.
About the Job:- This role is responsible for overseeing the delivery of all SLAs for information technology services across the organization.
- The ideal candidate will have a strong background in writing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Key Accountabilities:
- Develop and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability.
- Create company-wide policies to ensure DIT and other State agencies adhere to service standards and regulatory requirements.
- Identify and implement process improvements to enhance performance metrics and overall service delivery.
- Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement.
- Collaborate with internal and external stakeholders to ensure alignment on service expectations and performance.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience in writing SLAs and OLAs.
- Experience in creating and implementing company-wide policies to improve service excellence.
- Strong background in process improvement and performance metric enhancement.
Estimated Salary: $95,000 - $130,000 per year
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