Service Level Agreement Specialist

1 day ago


Raleigh, North Carolina, United States Abacus Service Corporation Full time

Abacus Service Corporation is seeking a highly skilled Service Level Agreement Specialist to join our team. As an IT Service Level Manager, you will be responsible for overseeing the delivery of all SLAs for information technology services across the organization.

Responsibilities
  1. Plan and establish SLAs that support business goals for the entire IT services portfolio throughout the enterprise.
  2. Develop and manage service management best practices to ensure clear expectations and accountability.
  3. Create and implement policies to ensure DIT and other State agencies adherence to service standards and regulatory requirements.
  4. Maintain detailed documentation of SLAs, OLAs, policies, and process improvements.

The successful candidate will have a strong background in writing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), creating company-wide policies, and improving performance metrics. A Bachelor's degree in Business Administration, Information Technology, or a related field, and 4 years of experience in planning and establishing SLAs, writing and managing SLAs and OLAs, identifying and implementing process improvements, monitoring service performance, maintaining detailed documentation, and providing training and guidance are required.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on qualifications and experience. If you are a motivated and organized individual with excellent communication and problem-solving skills, please submit your application.



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