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Cloud Platform Product Manager
2 months ago
At Block, our Cloud Platform, CloudPlat, serves as the backbone for our engineering teams to develop Cash App features. We're looking for a skilled Solutions Architect to help refine our customer-centric approach and collaborate with internal stakeholders to provide the best possible platform for our engineers.
Role OverviewWe're seeking a Solutions Architect with a broad understanding of AWS architecture and expertise in one of our core platform disciplines (Kubernetes, Istio service mesh, Kafka, MySQL/Dynamo databases, infrastructure provisioning). You will help guide the platform product vision and strategies by collaborating with stakeholders, including technical IC leads, leadership, and customers.
Key Responsibilities- Vision & Strategy: Collaborate with stakeholders to develop the platform product vision and strategies.
- Discovery: Understand stakeholder needs through qualitative and quantitative methods such as customer interviews, surveys, platform usage metrics, and support metrics.
- Brainstorming: Partner with engineering counterparts to brainstorm and develop solutions to meet customer needs.
- Roadmap Management: Prioritize critical issues and work with engineering counterparts to establish realistic delivery timeframes.
- Success Metrics: Define product success metrics and work with engineering to ensure they are measurable and relevant to guide platform improvements.
- Launch Management: Plan and manage the launch of new capabilities, ensuring that all criteria are met, timelines are communicated, and necessary tasks are completed.
- Communication: Lead communication efforts for product launches, roadmap updates, and urgent notifications.
- Evangelization: Promote platform achievements and deliverables to drive awareness, adoption, and value among stakeholders.
- Vendor Management: Participate in vendor selection and evaluation processes.
We're looking for a skilled Solutions Architect to join our team and help us deliver a world-class platform that is reliable, scalable, and secure.
