Service Advisor
4 weeks ago
The Service Advisor is the primary point of contact between service department customers and the Dayton Andrews Service Team.
They are responsible for facilitating the service and repair of vehicles from start to finish, providing an exceptional service experience to the customer in accordance with Dayton Andrews and Manufacturer guidelines.
The Service Advisor takes ownership of the service experience from first point of contact with the customer to the final delivery of serviced and repaired vehicles.
They act as the liaison between customer and repair technician to effectively communicate both customer and vehicle needs.
Duties and Responsibilities:- Welcome customers into the Service Department and create service orders for repair technicians.
- Write repair orders using CDK dealer management software to move customer vehicles into the repair shop.
- Create estimates based on technician inspections, diagnostic conclusions, and scheduled maintenance requirements.
- Skills Applicants must be able to manage their time effectively with minimal supervision, take initiative in assisting customers, and commit to making exceptional customer experience their top priority.
- Education
While there is no particular formal education needed to be successful in this role, it is paramount that the Service Advisor has the ability to communicate intelligently, both verbally and through written communication.
Having a working understanding of vehicle mechanics is a desired qualification, but we are willing to educate the right candidate using both Dealership and Manufacturer training resources.
- Experience
Preferred Qualifications:
The ideal candidate would have experience as a service advisor in a dealership environment, working with manufacturer warranty repairs and recalls, and experience using CDK Dealer Management Software. Preferred qualifications would also include a comprehensive working knowledge of automotive mechanics.
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