Centralized Application

2 weeks ago

Littleton, United States UDR Inc Full time
Job Summary

UDR Inc. is seeking a highly skilled Centralized Application & Lease Specialist to join our team at our corporate office in Highlands Ranch. As a key member of our team, you will be responsible for administering application review, approval, denial, verification of lease term and rentable items, lease generation, and collection of signatures for the move-in process.

Key Responsibilities
  • Administer full cycle application review, approval/denial, income verification (if applicable), lease generation, and collection of applications within a designated region or area.
  • Verify application qualifications, ensure accuracy of lease information, and collect signatures within the required timeline.
  • Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents, and unit vacant days.
  • Responsible for finalizing customer applications, ensuring all background checks, deposits, and lease paperwork are completed in accordance with all legal requirements and company policy.
  • Verify Government-issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
  • Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.
  • Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.), and pays applicable deposits.
  • Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless.
  • Thoroughly complete and enter application information into Sugar CRM, maintain meticulous notes in Sugar CRM, Onesite, email, and Textline.
  • Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create a smooth transition during the online application, approval, lease signing, and hand-off process.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) and Rhino after move-in.
  • Assist CALS teammates on applications and follow-up.
  • Answer customer inquiries, which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
  • Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
  • Work closely with CRM Team to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
  • Partner with internal UDR teams and departments to improve access to data, automations, reporting, and technology that drives department support and decision-making.
  • Identify strategic opportunities for department growth and innovation.
  • Perform other duties as assigned or as necessary.
Requirements
  • Bachelor's Degree or equivalent combination of education and experience is required.
  • Minimum two years' experience in direct customer service and support required.
  • Minimum two years' office administration experience preferred.
  • Minimum two years' property management/leasing experience preferred.
  • Must have and maintain a valid driver's license unless otherwise noted.
Benefits
  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match
Pay Range

$21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience

Performance Spiffs

Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential

Equal Employment Opportunity

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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